Terms of Service

Last Updated: 22/09/2026

PLEASE READ THESE TERMS OF SERVICE (the “Agreement”) CAREFULLY BEFORE USING THE SERVICES OFFERED THROUGH THE HOSPERLY PLATFORM. BY CLICKING “I ACCEPT,” BY CREATING AN ACCOUNT, OR BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BECOME BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT ON BEHALF OF YOURSELF OR THE BUSINESS, COMPANY OR ENTITY FOR WHICH YOU ACT (the “Host,” “Customer” or “You”) AND YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND THAT ENTITY TO THIS AGREEMENT. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MUST NOT ACCEPT THIS AGREEMENT AND YOU WILL HAVE NO RIGHT TO USE THE SERVICES.

Definitions

Provider, we or us means Tourmie P.C, a company duly established under the laws of the Hellenic Republic, having its registered office at Nikolaou Stavrinidi 16, Heraklion, Crete, Greece, bearing Tax Identification Number EL801967939, which owns and operates the Hosperly platform.

Hosperly, the Platform or the Services means the Provider’s hosted, internet accessible property management software, designed to help hotels and property managers handle their properties, reservations, Guests and daily operations, together with all related modules, tools, features, integrations and Documentation.

Host means a hotel, property manager or other accommodation business that operates or manages one or more accommodation properties and registers for and uses the Services under this Agreement.

Guest means an individual who makes or holds a reservation at a property managed through the Services.

Authorized User means an individual authorised by the Host to access and use the Services on the Host’s behalf, including the Host’s employees, personnel and other authorised representatives.

Host Personal Data means Personal Data relating to Host, Guests and other individuals that is provided, submitted, uploaded or otherwise made available by or on behalf of the Host to Hosperly through or in connection with the Services, and which Hosperly Processes on behalf of the Host for the provision of the Services.

Host Content means any content, data, materials, descriptions, photographs, listings, property information, recommendations, instructions or other materials that the Host or its Authorized Users upload, provide, generate or publish through the Services.

Documentation means the user guides, online help, training materials and other documentation made available by the Provider regarding use of the Services.

Order means an ordering document or online ordering interface entered into between the Provider and the Host.

Subscription and Subscription Term have the meanings given in the article entitled Subscriptions.

Portal means the website address through which the Host accesses the Services.

1. Services

1.1 Hosperly is a cloud based property management platform that operates as a unified command centre for the Host’s guest relationships and bookings. The central purpose of the Platform is to enable the Host, from a single interface and without loss of time, to (a) communicate directly with its Guests and with its Service Providers, and (b) receive, consolidate, control and manage in one place its bookings and reservations originating from multiple external booking channels and platforms, together with the related guest information. 

1.2 The Services made available at any particular time may include, depending on the Host’s Subscription and the features released by the Provider:

  1. a unified messaging and guest communication function enabling real time and asynchronous direct communication between the Host and its Guests and Service Providers;
  2. a unified booking and channel management function enabling the import, synchronisation, consolidation and administration of reservations and related guest data from multiple connected booking channels and online travel agencies;
  3. customer relationship management and invoicing tools;
  4. analytics and reporting;
  5. application programming interfaces; and
  6. integrations with booking channels, communication providers and governmental platforms.

Features may be introduced, modified, suspended or discontinued at different times and may not be available to all Hosts or in all jurisdictions. The Provider does not undertake that any feature described in these Terms will be available at the time of registration or throughout the Subscription Term.

1.3 The Provider makes the Platform available solely as an intermediary and technology provider that consolidates communication and booking management for the Host. The Provider does not itself sell, rent, supply or perform any accommodation, transport, excursion, activity or other tourism service, and does not act as a travel agency, tour operator, carrier, employer, insurer or payment institution. The Provider does not act as, and is not a substitute for, any connected booking channel or online travel agency, and the contractual terms governing any reservation made through such a channel remain a matter between the Host and the relevant channel and guest. The Host remains solely responsible for the accommodation services and other services that it provides to Guests. Where the Services enable a Guest to access information, communications, check-in functionality or other Guest-facing features made available by the Host, the Provider acts solely as the Host’s technology provider and does not become a party to the contractual relationship between the Host and the Guest.

2. Grant

2.1 Subject to the Host’s compliance with the terms and conditions set out in this Agreement, the Provider hereby grants to the Host a non-exclusive, non-assignable, non-transferable, limited and revocable right to access and use the Services, solely for the Host’s internal business operations and only in respect of the accommodation listings for which the Host holds a valid Subscription, during the Subscription Term.

2.2 The Provider will use commercially reasonable efforts to make the Services available to the Host, but does not warrant that access will be uninterrupted or error free. All rights not expressly granted to the Host under this Agreement are reserved by the Provider and its licensors.

3. Subscriptions

3.1 Subscription tiers. Access to the Services is offered on the basis of subscription tiers determined by reference to the number of accommodation listings managed by the Host, which may include a tier offered free of charge for a single listing and further paid tiers for additional listings. The fees applicable to each tier are available online at [pricing page URL], as updated from time to time, or as otherwise agreed in the applicable Order. In the event of any discrepancy, the fees set out in the applicable Order shall prevail. 

3.2 Recurring payments. Paid Subscriptions may include automatically recurring periodic charges. By activating a paid Subscription, the Host authorises the Provider, or a third party payment processor acting on its behalf, to charge on a going forward basis, until cancellation of either the recurring payments or the account, all amounts accrued on or before the applicable payment due date. The Subscription will continue in effect unless and until the Host cancels it or the Provider terminates it, and the Host must cancel before the renewal date in order to avoid being charged for the next period.

3.3 Free tier. Where the Host uses only the free tier, the Host shall not maintain, whether directly or indirectly, more than one account, and the Provider reserves the right to limit the features and functionality available under the free tier and to discontinue, deactivate or delete inactive free accounts in accordance with the article entitled Term, Suspension and Termination.

3.4 Trial period. The Provider may make the Services available on a one-off, complimentary trial basis for a period of thirty (30) days commencing on the Host’s registration, during which the Host is granted access to the Services with full features for evaluation and testing purposes only. The trial period is available only once per Host and applies exclusively to new Host accounts. Upon expiry of the trial period, the Host must select either (i) a paid Subscription or (ii), where available, the free tier under Article 3.3. Unless the Host activates a paid Subscription, the Host’s access will be restricted to the interface only, without the ability to view, access or manage bookings, reservations or related guest data, and the Host acknowledges that any Host Content, bookings, reservations and related guest data may become inaccessible or be permanently deleted. The Provider may discontinue, deactivate or delete the Host’s account in accordance with the article entitled Term, Suspension and Termination.

4. Payment

4.1 Subscription fees. In consideration of access to and use of the Services, the Host shall pay the Provider the subscription fees corresponding to its elected tier under Article 3. Subscription fees are processed through Stripe. Payment by transfer to the bank account of the Provider is available only for annual or semi-annual Subscriptions. The subscription fee is payable by the tenth (10th) day of each month from the registration of the listings within the Platform, or on such other recurring basis as corresponds to the Subscription selected by the Host.

4.2 Late payment. Without prejudice to any other right or remedy, if the Host fails to pay any amount when due, the Provider may suspend access to the Services until payment is made in full, and the Host shall pay interest on the overdue amount at the statutory rate applicable in commercial transactions, accruing from the due date until actual payment.

4.3 Taxes. All fees are exclusive of value added tax and any other applicable taxes, levies or duties, which shall be added to the fees and borne by the Host, save for taxes on the Provider’s own income.

4.4 No refunds. Except as required by mandatory applicable law, all fees are non-refundable, and the Host is not entitled to any refund or credit for any unused period, feature or functionality, or for any partial use of the Services.

5. Restrictions

The Host shall not, and shall not enable or assist any third party to: 

  1. modify, alter, adapt, copy, translate, perform, display or create derivative works based on the Services, or proceed to any action that may properly be characterised as copyright infringement under applicable law, or use the Services to develop or bring to market any product or application that is competitive with the Services; 
  2. decompile, reverse engineer, disassemble or otherwise attempt to obtain the source code, object code or underlying structure, ideas or algorithms of the Services; 
  3. merge or bundle the Services with other software; 
  4. save as expressly permitted under this Agreement, sell, resell, license, sublicense, lease, rent, publish, display, distribute or otherwise transfer or make the Services available, whether directly or through another reseller, to any third party for any commercial or competitive activity; 
  5. duplicate, copy or reuse any portion of the HTML, CSS, JavaScript or visual design elements or concepts of the Services, including their look and feel; 
  6. introduce, store, distribute or transmit any virus or any unlawful, harmful, defamatory or infringing material, or any material that facilitates illegal activity or causes damage or injury to any person or property; or 
  7. remove, alter, obscure or conceal any intellectual property of the Provider or any confidential information that the Host may learn by reason of the contractual relationship. 

Without prejudice to any other right or remedy, the Provider reserves the right, without liability to the Host, to disable access to any material that breaches this article. 

6. Host’s Obligations

The Host undertakes to: 

  1. provide reasonable information and assistance to enable the Services to be rendered; 
  2. register accurately and provide truthful, complete and current information, including descriptions and photographs of its accommodation and the bank account details required for payments, and to maintain such information current and to notify the Provider of any change; 
  3. comply with all applicable local, national, European and foreign laws in connection with its use of the Services, and refrain from any use that violates, or causes the Provider to violate, such laws; 
  4. notify the Provider immediately upon becoming aware of any unauthorised use of the Services or of any compromise of its account; 
  5. designate a qualified employee as the Host’s administrator for the Services; 
  6. collect, input and keep current all data and material provided in connection with the Services and remain responsible at all times for the accuracy, completeness and lawfulness of such information; 
  7. maintain a single account and refrain from sharing logins among multiple users; and 
  8. where the Host makes the Services or any Host Content available to its Authorized Users or provides Guest-facing functionality to Guests, ensure that such use is properly authorised and complies with this Agreement and all applicable laws. 
  9. The Host represents and warrants that it is acting for purposes relating to its trade, business or profession, that it is not a consumer, and that neither the Host nor its Authorized Users use the Services for personal or household purposes.
  10. The Host shall, at its own expense, acquire and maintain the devices, connections, internet access, hardware and software necessary to use the Services, in accordance with the compatibility requirements specified by the Provider from time to time.
  11. The Host remains solely responsible for maintaining its own backups of Host Content, and acknowledges that the Provider is under no obligation to store, retain or back up any Host Content except as expressly provided in this Agreement, the Privacy Policy or applicable law.
  12. The Host remains responsible for all use of, and activity occurring under, its account, including the acts and omissions of its Authorized Users, which shall be treated as the acts and omissions of the Host.

7. Guest Communication and Direct Messaging

7.1 The Platform provides a unified communication function that constitutes a core feature of the Services, enabling the Host to communicate directly with its Guests and with its Service Providers, whether in real time or asynchronously, and to send and receive messages, automated notifications and outbound communications, including communications that consolidate messages originating from connected booking channels into a single inbox, and including links to booking pages or websites. The communication function relies on third party communication providers, including Meta/WhatsApp Business, Twilio, SendGrid and Gmail or Microsoft, each of which constitutes a Third-Party Integration governed by the article entitled Third Party Integrations.

7.2 The Host acknowledges that the timeliness, content and accuracy of its communications with Guests and Service Providers are matters within the Host’s responsibility. The Host shall use the communication function in compliance with all applicable laws, including those governing unsolicited communications, electronic communications and consumer protection, and shall not transmit any unlawful, harmful, defamatory, abusive or unsolicited content. The Host is responsible for ensuring that it has all rights, permissions and legal bases necessary to send and receive communications with Guests through the selected communication channels.

7.3 The Provider does not guarantee the uninterrupted availability, timeliness, delivery or receipt of any message, including any message consolidated from, or transmitted to, a connected booking channel, the operation of which depends on third party systems outside the Provider’s control. The Provider may monitor, retain, restrict or suspend the communication function for operational, security, legal or abuse related reasons, but assumes no obligation to monitor any communication and, to the fullest extent permitted by law, bears no liability for the content of any message, for any link contained in it, or for any interruption, delay or failure in delivery.

7.4 The communication function may include an artificial intelligence feature that, upon the Host’s action, analyses the conversation history for a reservation and suggests a draft reply for the Host to edit or send. Any such suggestion is generated using a third-party large language model provider, including OpenAI, is advisory only, and does not replace the Host’s judgment. The Host remains at all times the sender of any message and is solely responsible for its content, in accordance with the article entitled Artificial Intelligence Features.

8. Booking and Channel Management

8.1 The Platform provides a unified booking and channel management function that constitutes a core feature of the Services, enabling the Host, from a single interface, to connect multiple external booking channels and online travel agencies and to import, synchronise, consolidate, view, control and manage in one place the reservations, bookings and related guest information originating from those channels.

8.2 The Host is responsible for connecting its own accounts with the relevant booking channels, for holding all rights and consents necessary to permit the import and synchronisation of reservation and guest data through the Platform, and for the accuracy and lawfulness of the data and credentials that it provides. The Host remains responsible at all times for its underlying relationships with, and obligations towards, each connected booking channel and each guest, including in respect of pricing, availability, overbooking and cancellation. The Provider does not create or publish accommodation listings on external online travel agencies on behalf of the Host and does not independently verify the Host’s ownership, management rights or other legal relationship with any accommodation connected to the Services.

8.3 The booking and channel management function depends on the application programming interfaces and the continued availability and accuracy of third-party booking channels, including third party channel management services such as Channex. The Provider facilitates the technical import, synchronisation and consolidation of reservation data but does not generate that data and does not control the connected channels. The Provider will make available guidance on the recommended method of connecting and synchronising calendars in order to minimise the risk of lost, missed, duplicate or overlapping bookings, and the Host is responsible for following such guidance. Following connection of a channel through Channex, the Host acknowledges and agrees that rates and pricing for the relevant accommodation listings must be set and managed exclusively through the Hosperly PMS, and not directly through the connected booking channels or online travel agencies (such as Airbnb or Booking.com). The Provider bears no responsibility for any discrepancy, error or synchronisation failure arising from rate or pricing changes made by the Host directly through a connected channel. Accordingly, and to the fullest extent permitted by law, the Provider does not guarantee uninterrupted or error free synchronisation and is not responsible for any synchronisation delay or failure, for any duplicate, missed or overlapping booking, for any unavailable application programming interface, or for any incorrect, incomplete or delayed data originating from a connected booking channel or entered by a user. The Host is responsible for verifying the consolidated information and for resolving any discrepancy with the relevant booking channel.

8.4 The booking and channel management function may include an artificial intelligence feature that automatically suggests a price reduction where it identifies a vacant period between two bookings. Any such suggestion is indicative only, does not replace the Host’s judgment, and is applied to the Host’s rates solely by action of the Host.

9. Third Party Integrations

9.1 General. The Services may make available optional integrations with third party applications, software and services, including channel managers and booking channels, governmental platforms, mapping and review services, customer relationship management and invoicing tools, and payment processors (each a “Third Party Integration”). Third Party Integrations serve only to facilitate technical connection, are governed by the applicable terms of the relevant third party, which prevail, and are made available on an “as is” basis. The relevant third parties generate and control the underlying data and services; the Provider does not generate that data and does not control those services. Third parties may modify, suspend or withdraw their application programming interfaces at any time, the Provider may discontinue any Third-Party Integration, and the Provider cannot guarantee the continuous compatibility, availability, accuracy or uninterrupted operation of any Third-Party Integration. To the fullest extent permitted by law, the Provider is not responsible for any Third-Party Integration or third-party service, including for any synchronisation delay or failure, duplicate or missed booking, unavailable interface, rejected submission, legislative change, or incorrect, incomplete or delayed data originating from a third party or entered by a user, except as expressly set out in any separate Third-Party Integration Terms. The Host remains solely responsible for verifying the data exchanged through any Third-Party Integration and for the correctness and timeliness of its own declarations, filings and obligations towards the relevant third party.

9.2 Third Party Software. The Services may include or incorporate third party software components that are generally available under licences granting broad rights to copy, modify and distribute them. Nothing in this Agreement limits the Host’s rights, or imposes obligations on the Host in contravention of, the applicable third-party licences in respect of such components.

9.3 The Third Party Integrations made available may change from time to time, and their availability is not guaranteed. By way of example only and without limitation, Third Party Integrations may include providers such as Channex, Airbnb, Booking.com, Meta/WhatsApp Business, Twilio, SendGrid, Gmail, Microsoft and third party artificial intelligence providers.

10. Online Check-in

10.1 The Online Check-in function enables the Host to send to a Guest, whether manually or on an automated basis, a personalised link to an online check-in form that is not publicly accessible. The Host determines which fields the form contains and which are mandatory, the Guest is presented with a review step before submission, and the information submitted is stored within the relevant reservation and is accessible to the Host.

10.2 The Guest is presented with a review step before submission. The information submitted is stored within the relevant reservation and is accessible to the Host. As between the Host and the Provider, the Host determines the fields requested and the purposes of the collection, and is solely responsible for the content of the check-in form and for the lawfulness of such collection and use, for compliance with all applicable laws, including data protection law, and for any legal obligation to collect, retain or transmit guest information to the competent authorities. The Host shall not request through the check-in form any inappropriate, excessive, discriminatory or otherwise unlawful information, and shall request only information that is relevant and necessary for the purposes of the check-in. The Provider acts solely as a technology provider that processes such data on the Host’s behalf in accordance with the Privacy Policy and any Data Processing Addendum.

10.3 The Provider does not verify the authenticity of any identification document submitted through the Online Check-in function. Where identification document verification through a third-party provider is subsequently made available, it shall be governed by the applicable Third-Party Integration terms, and the Provider does not itself perform any biometric processing.

11. Host Content

11.1 By providing Host Content to or through the Services, the Host grants the Provider a worldwide, non-exclusive, royalty free, fully paid right and licence, with the right to sublicense, to use, host, store, transfer, display, reproduce, translate and modify for the purpose of formatting for display, and to distribute the Host Content, in whole or in part, for the purpose of providing, operating and promoting the Services. 

11.2 The Host represents and warrants that it holds all rights, licences, consents and permissions necessary to grant the foregoing licence and that the Host Content, and its use as contemplated by this Agreement, does not infringe any third party right, is not unlawful and does not cause the Provider to violate any law or regulation. The Host retains all intellectual property rights that it holds in its Host Content.

11.3 The Provider is under no obligation to monitor Host Content, but may at any time, and without prior notice, screen, remove, edit or block any Host Content that, in its sole judgment, violates this Agreement or is otherwise objectionable.

12. Ownership of Intellectual Property

The Provider and its licensors retain all intellectual property rights in and to the Software, the Portal, the Services and their respective components, including the source code, the Documentation, the visual interfaces, the layouts and templates, the appearance, structure, organisation and preparatory design materials, and all trademarks, trade names, logos and other distinctive signs (collectively, the “Materials”). Other than the limited right to use the Services for the term provided in this Agreement, nothing in this Agreement grants the Host any right in the Materials, and the Provider reserves all rights not expressly granted. The Host shall not remove, alter, obscure or exploit any of the Materials. To the extent that the Host provides the Provider with any feedback relating to the Services, including feedback related to usability, performance, bug reports or test results, the Provider shall own all right, title and interest in and to such feedback, and the Host hereby makes all assignments necessary to achieve such ownership. The Host shall report promptly to the Provider any third party claim relating to the intellectual property rights in the Services.

13. Personal Data

The Parties acknowledge that the Privacy Policy [hyperlink] and the Data Processing Addendum [hyperlink] form an integral part of the Agreement and are incorporated herein by reference. The Privacy Policy sets out how the Provider processes Personal Data in connection with the Services, including where Provider acts as a Controller (for example for billing and payments), while the Data Protection Addendum governs the processing of Host Personal Data by Provider while providing the Services under this Agreement, where Provider acts as a Processor, on behalf of the Host and according to the instructions of Host.

14. Confidentiality

During the term of this Agreement, each party, as a disclosing party, may disclose to the other, as a receiving party, confidential or proprietary materials and information, including, for the avoidance of doubt, in the case of the Provider, the Services, all pricing information and the terms of this Agreement. The receiving party shall maintain the confidentiality of such information, shall not disclose it to any third party without the prior written consent of the disclosing party, and shall use it solely for the purposes contemplated by this Agreement. These obligations do not apply to information that is or becomes publicly available without breach of this Agreement, is independently developed by the receiving party, is disclosed to it by a third party without restriction, or was lawfully in its possession before disclosure. The receiving party may disclose confidential information where required by law or court order, provided that it gives prompt written notice and uses reasonable efforts to limit disclosure. The Host shall not remove, alter, obscure or disclose any confidential information that it learns by reason of the contractual relationship.

15. Limited Warranty and Disclaimer

15.1 Each party warrants that it is a validly existing and duly constituted entity under the laws applicable to it, that it has full power, legal right and authority to enter into and perform this Agreement, that it has taken all necessary action to authorise the execution, delivery and performance of this Agreement, and that it holds all licences, authorisations, consents, approvals and permits required by applicable law in order to perform its obligations.

15.2 The Provider further warrants that, during the term of this Agreement, when used in accordance with the Documentation and under normal use and circumstances, the Services will be provided in a manner consistent with industry standards applicable to their provision, will operate in material conformance with the Documentation, and will be reasonably accessible and functional during the Subscription Term.

15.3 Save as expressly set out in this article, the Services are provided on an “as is” and “as available” basis, and the Provider makes no other representations, warranties or conditions of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement. The Provider does not warrant that the Services will be uninterrupted, secure or free of errors, nor that the information provided by Guests or Service Providers, or the availability or accuracy of any Third Party Integration, will meet any particular requirement. Nothing in this Agreement excludes or limits any liability or warranty that cannot be excluded or limited under mandatory Greek or European Union law.

15.4 The Host further represents and warrants that it is the owner of, or is otherwise duly authorised to operate and manage, each accommodation that it registers, lists or connects to the Services, and that it holds all rights, titles, consents and authorisations necessary to do so and to grant the rights contemplated by this Agreement. The Host acknowledges that the Provider relies on these representations and does not independently verify the Host’s ownership, management rights or other legal relationship with any such accommodation. The Host shall bear sole and exclusive responsibility for any inaccuracy, misrepresentation or false statement concerning its ownership, management rights or authority, and shall indemnify and hold the Provider harmless against any resulting claim, loss, damage or expense in accordance with the article entitled Indemnification.

16. Limitation of Liability

16.1 TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE PROVIDER AND ITS AFFILIATES BE LIABLE TO THE HOST FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL OR ANY OTHER INTANGIBLE LOSS, ARISING OUT OF OR RELATING TO THE HOST’S ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STATUTE OR ANY OTHER LEGAL THEORY. WITHOUT LIMITING THE FOREGOING, THE PROVIDER’S LIABILITY FOR ANY THIRD-PARTY INTEGRATION IS LIMITED AS SET OUT IN THE APPLICABLE THIRD-PARTY INTEGRATION TERMS.

16.2 TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE PROVIDER AND ITS AFFILIATES TO THE HOST FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICES, OR OTHERWISE UNDER THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR OTHERWISE, IS LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNTS PAID BY THE HOST TO THE PROVIDER IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED EUROS (100€).

16.3 EACH PROVISION OF THIS AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, A DISCLAIMER OF WARRANTIES OR AN EXCLUSION OF DAMAGES ALLOCATES THE RISKS BETWEEN THE PARTIES, REPRESENTS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN, IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS, AND WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THIS ARTICLE EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER MANDATORY GREEK OR EUROPEAN UNION LAW. 

16.4 TO THE FULLEST EXTENT PERMITTED BY LAW, THE PROVIDER SHALL NOT BE LIABLE FOR ANY DECISION, ACTION OR OMISSION TAKEN BY THE HOST OR ANY GUEST IN RELIANCE ON AN AI-GENERATED OUTPUT, RECOMMENDATION, PREDICTION OR AUTOMATED ACTION, NOR FOR THE ACCURACY OR COMPLETENESS OF HOST CONTENT OR INFORMATION SUPPLIED BY THE HOST AND PRESENTED TO GUESTS THROUGH THE SERVICES, NOR FOR ANY MISREPRESENTATION OR FALSE STATEMENT BY THE HOST CONCERNING ITS OWNERSHIP OF, OR AUTHORITY TO OPERATE OR MANAGE, ANY ACCOMMODATION, EXCEPT TO THE EXTENT RESULTING FROM THE PROVIDER’S BREACH OF THIS AGREEMENT OR MANDATORY APPLICABLE LAW.

17. Indemnification

The Host will defend, indemnify and hold the Provider harmless from and against all third party claims, actions, proceedings, regulatory investigations, damages, losses, judgments, settlements, costs and expenses, including reasonable legal fees, arising from or in connection with: (a) the Host’s breach of any law or regulation, including with respect to privacy; (b) the use of the Services by the Host or any of its Authorized Users; (c) the Host’s Host Content; (d) the Host’s violation of any agreement that it has with any Authorized User, Guest or Service Provider; (e) the Host’s infringement or misappropriation of any third party intellectual property right; (f) the Host’s collection, use, disclosure or retention of Guest data or other personal data in breach of applicable law; and (g) any accommodation, hospitality or other services supplied by the Host to Guests. Each party remains responsible for the performance of its own contractual obligations and shall compensate the other for any damage caused by the breach of any term of this Agreement.

18. Term, Suspension and Termination

18.1 Term. This Agreement takes effect upon the Host’s registration and is concluded for an indefinite term, continuing in effect unless and until terminated in accordance with this Agreement. Upon the effective date of termination, all then current Subscriptions shall also terminate unless otherwise agreed. 

18.2 Termination for cause. Either party may terminate this Agreement, by notice in writing and without liability, where the other party commits a material breach that is not remedied within thirty (30) days after receipt of notice requiring its remedy, or where the other party becomes insolvent, enters into liquidation or becomes subject to insolvency proceedings. The Provider may additionally terminate or suspend the Host’s account where the Host engages in illegal activity.

18.3 Suspension, restriction and termination by the Provider. The Provider may terminate this Agreement, and delete the Host’s account, by reason of a breach of any of its terms, including where the Host fails to provide information reasonably required by the Provider to verify the Host’s legal identity or status as a legal entity, such as business registration documents, and may restrict or suspend the provision of the Services, including in respect of the Host’s collaboration with particular Service Providers. Where the Host is a business user, the Provider shall provide a statement of reasons and observe a notice period of at least thirty (30) days before termination.

18.4 Fraud. Where fraud involving the use of a credit or debit card is discovered, the Provider is entitled to cancel the relevant booking and to withhold or cancel the transfer of the corresponding amount to the Service Provider and, accordingly, to the Host, following prior notice to them.

18.5 Effect of termination. Upon expiry or termination for any reason: 

  1. all rights and licences granted to the Host shall immediately terminate and the Host shall cease all use of the Services; 
  2. each party shall return, and make no further use of, the property and items of the other; 
  3. the Host shall pay any amount due prior to termination; and 
  4. the Provider may delete or otherwise dispose of Host Content in its possession, subject to the Privacy Policy and applicable law. 
  5. for a period of thirty (30) days following the effective date of expiry or termination, the Provider will, upon the Host’s written request, make available to the Host a copy of the Host Content and the related reservation and guest data then held by the Provider, in a commonly used, machine-readable format, save where the Agreement was terminated by reason of the Host’s illegal activity or material breach; and
  6. upon expiry of the period referred to in paragraph (e), or where no request is made within that period, the Provider may permanently delete or otherwise dispose of the Host Content and related data, which may thereupon become permanently inaccessible and non-recoverable, subject to the Privacy Policy, any Data Processing Addendum and applicable law, including any mandatory retention obligation.

The provisions of Articles 4 (in respect to accrued amounts), 5, 11, 12, 14, 15, 16, 17, 21 and 29, and any other provision which by its nature is intended to survive, shall survive termination.

18.6 Modification or discontinuation of the Services. The Provider reserves the right to modify, suspend, discontinue or update any part of the Services at any time, temporarily or permanently, for any operational, security, legal or business reason, and shall have no liability for any such change, suspension or termination, subject to the notice requirements applicable under this Agreement.

19. Complaint Handling 

The Provider operates an internal system for handling complaints from Hosts, accessible free of charge, which allows Hosts to lodge complaints concerning the Provider’s compliance with its obligations, technical issues, or measures or conduct of the Provider relating to the provision of the Services. The Provider will examine complaints in a timely and meaningful manner and communicate the outcome to the complaining Host.

20. Artificial Intelligence Features

The Hosperly platform leverages Artificial Intelligence (AI) technologies across various features, with the aim of automating repetitive tasks, enhancing the guest experience, and supporting hosts in the day-to-day management of their properties. These features can be established directly in the Service or by building custom MCP’s.

1. AI Guest Assistant

Hosperly provides an automated digital assistant that responds to guest inquiries in real time, 24 hours a day, 7 days a week. The assistant uses information provided by the host (property details, check-in instructions, local recommendations, etc.) to deliver personalised responses. Responses are generated automatically by a large language model (LLM) and may not always accurately reflect the current state of the property. The host is responsible for the accuracy of the information provided to the system.

2. AI Content Creation & Translation

The platform offers AI-powered content creation tools that enable the automatic drafting of property descriptions, area guides, and digital guest guides. In addition, the system supports automatic content translation into up to 10 languages. All AI-generated content is treated as a suggestion, and users are required to review and approve it prior to publication.

3. AI Review Management

Hosperly provides AI-powered tools for the automatic analysis of and response to guest reviews. The system can generate suggested replies in multiple variations, perform sentiment analysis on reviews, and automatically categorise feedback. In automated mode, the system may send responses without prior host approval, provided the host has enabled the relevant setting. Hosperly bears no liability for the content of automatically dispatched responses.

4. AI Smart Replies & Messaging Automation

The platform uses AI to suggest smart replies within the unified communications inbox, as well as to automatically generate message templates tailored to each Host’s communication style. The Host may choose between reply suggestion only, sending with prior approval, or full automation, and the Host remains responsible for messages sent, including messages sent automatically where the Host has enabled full automation.

5. AI Analytics & Natural Language Interface

The Platform may provide the Host with aggregated analytics and performance indicators based exclusively on data relating to the Host’s own account and properties, including reservations, revenue, occupancy and related trends by period and channel. The Provider does not use or disclose the Host’s account-level analytics to third parties for benchmarking or comparative analysis, except where expressly permitted under this Agreement or the Privacy Policy. Results do not constitute financial or business advice.

6. AI Staff & Task Management

The platform offers automated task assignment for property staff (housekeeping, maintenance, etc.) based on AI optimisation algorithms, taking into account availability, proximity, and workload. Users may also submit task assignment instructions in natural language.

7. AI Dynamic Pricing

Hosperly provides an AI-powered price comparison tool that analyses a property’s current rate against system-generated pricing suggestions and the average rates of competitors. Pricing suggestions are indicative only and are not binding on the user. The final pricing decision remains solely at the host’s discretion.

8. AI Website Builder

The platform offers automated professional website creation for each property, drawing on the existing details and photographs uploaded by the host. All AI-generated content is subject to user review and approval before publication.

General Disclaimers

All AI features within Hosperly:

  • Are based on data provided by the user — the quality of outputs is directly dependent on the completeness and accuracy of the information entered into the platform.
  • Do not replace human judgement — system suggestions are advisory in nature, and the user bears full responsibility for any decisions made.
  • Rely on third-party large language models (LLMs) — Hosperly does not guarantee the uninterrupted operation or absolute accuracy of outputs produced by third-party AI providers.

Are subject to continuous development — the capabilities and behaviour of AI tools may be modified in future platform updates.

The Provider relies on third party artificial intelligence providers, including OpenAI and Anthropic, to deliver certain AI Features. The account and application programming interface relationships with such providers are maintained by the Provider, and neither the Host nor any Guest contracts directly with them. Each such provider constitutes a Third-Party Integration governed by the article entitled Third Party Integrations.

21. Notices

Any notice or communication to be given under this Agreement shall be made in writing and sent to the address specified in the Host’s account or, in the case of the Provider, to its registered office set out above, or to partnerships@hosperly.com. Notice by electronic mail shall be permitted where sent to the electronic mail address associated with the Host’s account. Notices shall be deemed received upon delivery or, in the case of electronic mail, upon transmission.

22. Modification

The Provider reserves the right to modify this Agreement on a going forward basis. The modified terms shall be published within the Platform and on the associated website and shall take effect upon such publication or on such other date as the Provider may specify. The Host is invited to review the modified terms, and continued access to or use of the Services following the date on which the modification takes effect constitutes acceptance. Where the Host objects to a modification, its exclusive remedy is to cease using and to terminate this Agreement before the modification takes effect.

23. Marketing

During the term of this Agreement, the Provider may identify the Host as a customer of the Provider and use the Host’s name and logo for ordinary customer-list and marketing purposes, subject to the Host’s right to opt out upon written notice. The Provider will seek the Host’s prior consent before including the Host in case studies, testimonials, conference presentations or similar marketing materials. Upon request from the Host, the Provider will promptly cease the disclosure and use described in this article, save to the extent already included in existing materials.

24. Assignment

The Host may assign or transfer this Agreement, in whole or in part, only with the prior written consent of the Provider, such consent not to be unreasonably withheld or delayed. The Provider may assign or transfer this Agreement, in whole or in part, including in connection with a merger, acquisition, corporate reorganisation or sale of all or substantially all of its assets, provided that the Host’s rights under this Agreement are not thereby diminished. Any assignment in violation of this article is void.

25. Force Majeure

Neither party shall be considered in breach of this Agreement, nor liable for any failure or delay in the performance of its obligations, to the extent caused by any event or circumstance beyond its reasonable control, including acts of God, natural disasters, epidemics, fire or water damage, electrical or telecommunications disturbances, failures of the public internet, criminal conduct, acts of war, terrorism, civil unrest, strikes or governmental measures and restrictions. Such events do not include the inability to meet financial obligations. The time for performance of the affected obligations shall be extended for the period of the delay.

26. Entire Agreement

This Agreement, including any applicable Order, the Privacy Policy, any Data Processing Addendum and any supplementary terms expressly incorporated by reference, constitutes the entire agreement and contains the entire and exclusive understanding between the parties with respect to its subject matter. No terms of any purchase order, acknowledgement or other business form used by either party shall have any effect. No amendment or modification shall be valid and binding unless made in accordance with the article entitled Modification or otherwise agreed in writing by the parties.

27. Severability

If any one or more provisions of this Agreement become invalid, unlawful or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

28. Waiver

No waiver by either party of any default shall be deemed a waiver of any prior or subsequent default of the same or of any other provision of this Agreement, and no failure or delay in exercising any right shall operate as a waiver of that right.

29. Governing Law and Jurisdiction

This Agreement is governed by Greek law, irrespective of the nature of any dispute, and the courts of Athens, Greece shall have exclusive jurisdiction, the jurisdiction of which the Host irrevocably acknowledges, without prejudice to the provisions of any Data Processing Addendum.

30. Language

This Agreement is made available in the English language only. Any translation into any other language is provided for convenience only, and the English version shall govern in all cases.